Return Policy
All claims must be sent in writing by fax to 1.732.982.8309 or by e-mail to customerclaims@curapharma.com. No claims will be processed by telephone. Please ensure that an original purchase order number and/or debit memo number is provided for each request.
CURA Pharmaceutical Co., Inc. accepts returned goods and will issue credit for the following reasons:
Goods Damaged In Shipment:
Visible Damage:
- Any box that is destroyed, crushed, or that shows any evidence of leakage or tampering, at delivery, must be rejected from the carrier upon receipt.
Concealed Damage:
- Contact local office of the delivering carrier and request an inspection of the damage.
- Hold damaged goods until the carrier inspects and issues a damage report.
- Report damage and the date reported to the carrier to CURA by Fax or E-mail.
- Fax or E-mail the carrier damage report to CURA including your original purchase order number for authorization to return product and issuance of a Return Goods Authorization Number (RGA#). Include a copy of the inspection report in the return and place the Return Goods Authorization Number as well as your original purchase order number on the return invoice and the shipping label.
Note: No credit will be issued without the Carrier’s report showing damage and a Return Goods Authorization Number.
- All concealed damages must be reported to CURA within ten (10) days of receipt of product to receive credit for product. Report it in writing by Fax or E-mail indicating the original purchase order number and/or debit memo number so that CURA will issue a Return Goods Authorization Number. From the time CURA issues a Return Goods Authorization Number, in order to receive a credit, we must receive the product in-house within ten (10) days*, or no credit will be issued, and a handling/processing fee of 20% of the value of the products or a minimum of $25 will be charged.
- Except for Alaska, Hawaii and Puerto Rico. Customers need to notify CURA via fax at 1.732.982.8309 with shipping tracking numbers within ten (10) days from receiving the RGA # authorization.
Visible Shortage:
- Customer must inspect delivery for visible shortage upon arrival of shipment. Please note any discrepancies on the bill of lading. No credit will be issued unless noted on bill of lading.
- All visible shortage claims, must be made within five (5) days of receipt of product to receive credit for product. Claims made after this period will not be honored.
- Report the shortage in writing by Fax or E-mail indicating the original purchase order number and/or debit memo number so that CURA will issue a Return Goods Authorization Number.
- A credit note will be issued upon verification of the claimed shortage.
Concealed Shortage:
- Customer must inspect contents of delivery for concealed shortages within ten (10) days of receipt of product to receive credit for the product. Claims made after this period will not be honored.
- Report the shortage in writing by Fax or E-mail indicating the original purchase order number and/or debit memo number so that CURA will issue a Return Goods Authorization Number.
- A credit note will be issued upon verification of the claimed shortage.
It is the customer’s responsibility to ensure that boxes, content quantities, weight, product and lot numbers are consistent with the items indicated on the packing slip. A signature on the customer’s part is regarded as a proof of delivery and acceptance of the shipment in its entirety.
Expired Goods:
- Return requests can be made up to six (6) months prior to or past expiration date of a CURA product.
- Return requests of products between six (6) months to three (3) months prior to the expiration date are eligible for a full refund or exchange for products.
- Return requests of products between three (3) months prior to the expiration date and three (3) months past the expiration date is eligible for a full refund, but a processing fee of 20% of the total value of the products or a minimum of $25 will be charged.
- Return requests between three (3) months to six (6) months past expiration date are not eligible for any refund and a processing fee of 20% of the total value of the products or a minimum of $25 will be charged.
- Before returning any goods however, a Return Goods Authorization Number must be issued and this number must be indicated on the return.
Note: No credit will be issued for products with expiration dates exceeding six (6) months, or returned goods without a Return Goods Authorization Number.
* SEE EXCEPTIONS *
RETURN PROCEDURE:
- To request a Returned Goods Authorization Number, please send in the request by Fax to 1.732.982.8309 or by E-mail to customerclaims@curapharma.com.
- Please provide your name, fax and phone number, product description, NDC number, quantity, lot number, expiration date and reason for return. Your original purchase order number must be included and if possible the debit memo number as well. All authorized returns must be shipped prepaid to:
CURA Pharmaceutical Co., Inc.
Attn: Customer Claims/RGA # (to be issued by CURA)
542 Industrial Way West
Eatontown, NJ 07724
- Returned goods must be sent at sender’s expense.
- RGA Number issued by CURA and your original purchase order number must appear on the label and shipping invoice to receive credit.
- Goods shipped in error by CURA are to be reported within ten (10) days of receipt for issuance of a Returned Goods Authorization Number and credit if required.
- Retailers must return product to their wholesaler or distributor.
- Only merchandise purchased directly from CURA is returnable.
- A credit note will be issued only upon receipt of the returned goods, authorization (RGA), quantities returned, and an evaluation of product condition.
- Credit will be issued within 45 days of receipt of the returned goods. Credit will be issued at the original invoice cost or current cost whichever is less. Overstocks, short-dates and slow-moving goods may be subject to a twenty percent (20%) restocking fee. Any discounts, rebates or allowances that were taken by the purchaser will be subtracted from the credit issued by CURA.
- At CURA’s discretion, credit or exchange will be provided at the lower of current or invoiced price.
- No processing/handling, documentation, administrative or destruction fees will be paid by CURA.
Returned Product must meet all of the following criteria to receive credit.
- All proper documentation has to be provided, with appropriate numbers in order to receive credit. NDC Number must match products distributed by CURA Pharmaceutical, Co., Inc.
- A copy of the Return Goods Authorization along with the RGA Number and the original purchase order number and/or debit memo number must accompany returned merchandise.
- All shipping invoices, cartons and labels must have the Return Goods Authorization Number issued by CURA.
- Non-Direct accounts should return all Cura products to their wholesaler or distributor.
- Product must be in original un-opened packaging only.
- For all returns other than damaged goods, product must be properly packaged to avoid any damage. If product arrives damaged, CURA will refuse the return and no credit will be issued.
- Note: A credit will be issued only when the product(s) are received at CURA.
Credit will not be issued for:
- No credits may be taken prior to receiving a Credit Note by CURA. Once a Credit Note is issued by CURA, then it may be applied against your open invoices.
- No credits will be issued without proper documentation. Please note that a Return Authorization Number does NOT ensure that a credit will be given, only the items that meet this Return Goods Policy will be issued a credit.
- Merchandise returned or destroyed without issuance of a Returned Goods Authorization Number. No Cura products are to be destroyed by anyone other than CURA unless EPA, or State/Federal regulations safety issues warrant it. In which case, an RGA # would be issued. A credit will only be issued upon receipt of the destruction statement.
- Product sold at a promotional price, such as product sold as short dated or product originally sent at no charge.
- Product not purchased directly from CURA Pharmaceutical Co., Inc
- Items with seals removed, not in original package, contents adulterated or showing signs of tampering.
- Items damaged by water, improper storage, and fire or purchased from a bankruptcy sale.
- Products returned without a certification of proper storage conditions according to label specifications.
- Repackaged product, partial product or opened product.
- Private labeled product.
- Products sold on a non-returnable basis.
- Products returned without proper Authorization. (See Procedures).
- Saleable merchandise returned for purposes of reducing inventory.
- Over stock items, without prior authorization.
- Containers marked, disfigured or damaged.
- Products which are more than six (6) months past expiration date. (See Exceptions)
- Products that have been discontinued for more than one (1) year, within the realm of this policy.
- Credit will not be extended for professional samples and free goods:
| Mucotrol Oral Gel Wafers |
66860-611-10 |
| Albumax Dietary Supplement |
66860-612-12 |
|
Third Party Return Processing
All third party processors must comply with all requirements of the CURA Pharmaceutical Co., Inc., return goods policy. CURA does not accept returns form third party processors for customers other than wholesalers or warehousing chains. CURA will not reimburse any service fees, freight charges or miscellaneous fees to the customer or processing agent. It is the customer’s responsibility to insure that the third party processors comply with the CURA return policy.
EXCEPTIONS:
Georgia State Customers:
Per Georgia state law, expired products must be returned from a direct-buying customer for full or partial credit based on WAC less 10% and less discounts granted at the time of the sale. In addition, a 7% handling fee on product purchased for a pharmacy or facility in Georgia. Credit will only be provided for six (6) months after the product’s expiration date.
Partial returns will be credited at actual vial/ampoule count received on returns of less than a full package and will be allowed only on products in CURA packaging.
NOTE: Prior to authorization being issued by CURA for partial returns, a proof-of-delivery must be submitted to CURA that product is returned by a customer located in Georgia, or return will be denied and no credit will be issued.
Revision 1 – February 15, 2008
Georgia customers will be notified within thirty (30) days if it is determined that a good was not returned in compliance with this written policy.
NOTE: All other criteria must comply with CURA’s Return Goods Policy.
Products Returned by the Federal Government:
Return Goods pricing for products returned by the Federal Government (under PHS of FSS pricing), when returned either through a wholesaler or directly, is the amount equal to the PHS or FSS price in effect for such product on the day it is received at CURA Pharmaceutical.
NOTE: Product sold to any government stockpile program will not be accepted for return.
PRODUCTS RETURNED TO CURA THAT DO NOT COMPLY WITH CURA’S RETURN GOODS POLICY WILL BE PROCESSED AND CHARGED A 20% PROCESSING FEE OF THE TOTAL VALUE OR A MINIMUM OF $25.00. CURA RESERVES THE RIGHT TO REFUSE SHIPMENT OF ANY PRODUCT THAT DOES NOT COMPLY WITH THIS POLICY.
CURA Pharmaceutical Co., Inc., reserves the right to modify this policy without advanced notice.
FOR THIS AS WELL AS OTHER INFORMATION PLEASE REFER TO OUR WEBSITE: www.curapharma.com
Issue Date: January 2008
